Thank you for shopping at Beautiholic Store. We are committed to ensuring your satisfaction with every purchase you make from us. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns and Exchanges

We gladly accept returns and exchanges within 1 day from the date of purchase. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging. Gift cards, downloadable products, and certain health and personal care items are exempt from being returned.

2. Process for Returns and Exchanges

To initiate a return or exchange, please follow these steps:

Contact our Customer Service team at info@beautiholic.store within 1 day of receiving your order. Please provide your order number, a description of the item you wish to return or exchange, and the reason for your return.

Our Customer Service team will provide you with further instructions and a return authorization (RA) number, if applicable.

Pack the item securely in the original packaging or a suitable alternative.

Clearly mark the RA number on the outside of the package.

Ship the package to the address provided by our Customer Service team.

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow [number] days for the refund to appear on your statement, depending on your bank or payment provider.

If you would like to exchange an item for a different size, color, or product, please follow the same process as outlined above. Once your return is received and inspected, we will ship the exchanged item to you.

5. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged). In such cases, we will provide you with a prepaid return label.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team within 2 days of receiving your order. We will arrange for a replacement or a refund, depending on your preference.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at info@beautiholic.store .

 

Thank you for choosing Beautiholic Store. We value your satisfaction and will strive to ensure a seamless return or exchange process for you.